Home › Who we serve
Who we serveThe vendor you stop worrying about.
Property managers, strata councils, developers and commercial owners. Different buildings, different pressures, and the same three complaints about vendors every time: coordination, documentation, and going quiet.
Find the one that describes you
The operating standards below are the same whoever you are. What changes is which services you actually use and who you have to report to.
Property managers
Rental portfolios where vacancy days are the number that matters. Turnovers, cleaning, and repairs on one account with one invoice.
What we do for youStrata councils
Common areas, the small repairs that become agenda items, and the capital work council has to approve and defend to owners.
What we do for youDevelopers & GCs
Deficiency lists before completion, PDI blitzes at turnover, and the two-year warranty tail after occupancy.
What we do for youCommercial owners
Offices, retail, and lobbies on a recurring schedule, plus tenant improvement and touch-up work between leases.
What we do for youFour steps to open an account
Send your vendor package
Your agreement, your insurance requirements, your PO or work order format. We complete it and return it, including a certificate naming your firm.
Set the operating rules
Standing approval limit per unit, who can raise a ticket, how you want access handled, and where reports go.
Run one job
One suite or one building. You see the scope, the photos, and the invoice before anything else moves across.
Move the volume
Once it works, the rest of the portfolio comes over on the same terms with no re-negotiation.
Where vendor relationships usually fail
Each of these exists because a property manager somewhere got burned by a vendor who did not do it.
- One person on your account, not whoever picks up
- Written scope before work starts, every time
- Standing approval limit so small repairs don't need a quote
- Anything over the limit stops and comes back to you priced
- Before and after photos filed by unit, sent same day
- Keys and fobs signed out to a named lead and returned
- Crews carry ID; attendance list available on request
- Your vendor package completed and returned, not chased
- Documentation kept current on your file
- Materials billed at cost with receipts attached
- One consolidated invoice per portfolio per month
- Unit or address on every line so costs pass through cleanly
What you receive
Enough to close your file and answer an owner, and no more than that.
| Document | When | What it's for |
|---|---|---|
| Written scope and price | Within 24 hours of request | Approval and owner authorisation |
| Completion photos | Day the work finishes | Deposit disputes, owner reports, your file |
| Exception note | Only when scope changes on site | No invoice surprises at month end |
| Visit report | After each recurring service | Strata minutes and maintenance history |
| Progress report | Weekly during a project | Council updates and draw approvals |
| Consolidated invoice | Monthly, per portfolio | One reconciliation instead of forty |
Handover is a scheduling problem, not a cleaning problem.
Pre-occupancy work fails on sequencing, not standards. Deficiency crews and cleaners get scheduled into the same units on the same day, trades walk back through finished suites, and the units closest to possession are the ones that slip.
We work backwards from your possession schedule, unit by unit, and we do not clean a suite that still has trades in it. Deficiency touch-ups, final clean, and sign-off happen in that order, with a photo record per unit so the handover file is built as you go rather than reconstructed at the end.
- Post-construction and pre-occupancy cleaning by unit
- Deficiency and warranty punch programs
- Sequenced backwards from your possession dates
- Photo record per unit for the handover file
- Crews added rather than dates missed when the schedule compresses
Vendor and account questions
What do you need to be added as an approved vendor?
Send us your package. Most firms want a signed vendor agreement, the certificates and registrations your policy requires, a GST number, and your PO or work order format. We complete it and return it rather than asking you to chase us for it.
Can you work to our PO and work order format?
Yes. Tell us how your system issues and closes work and we will match it, including how you want unit numbers and cost codes to appear on the invoice.
How do you handle access and security?
Keys and fobs are signed out to a named lead, tracked against the unit or building, and returned on completion. We work from lockboxes or on-site building managers where you prefer. Crews carry ID and we can provide a current list of who is attending your properties.
What happens if something gets damaged?
It comes back to us, not to you or the owner. Report it and we will make it right, and if it is a genuine insurance matter we will run the claim on our policy.
Can you handle a whole portfolio at once?
Yes, and it is the case we are built for. Multiple buildings, one point of contact, one schedule, one invoice with the address and unit on every line.
How quickly can you start?
Once the vendor package is done, immediately. Most new clients start with a single suite or one building to see the work before moving volume across.
Everything your procurement team asks for, in one email
Most vendors make you chase this. Ask and we send the whole package back the same day: certificate of insurance naming your firm as additional insured, business licence, GST number, and our written safety program.
If your firm uses its own vendor form or a prequalification portal, send it over and we complete and return it rather than asking your office to follow up.
Request a written price
Send the address, the scope, and the date. Written quote back within one business day.